Within months of implementing Gorgias, Princess Polly increased their efficiency by 40%, decreased their resolution time by 80%, decreased first response time by 95%, and improved one-touch tickets by 15%. This allows the brand to quickly connect with customers on a personal level and strengthen customer loyalty. That was also really wonderful." - Alexandria Collis, Director of Customer Experience 2. "Gorgias allows us to automate our support workflow seamlessly, and we were able to migrate everything over all the historic at no cost. and Australia. They take advantage of Gorgias' rules and macros to segment data out between these two regions and streamline their ticketing system. When we're looking at first response time, CSAT, and NPS, we get the full scope of the experience instead of relying in silos." - Alexandria Collis, Director of Operations How Gorgias Has Become a Game Changer for Princess Polly 1. It really helps our CX teams to be efficient and accurate. "In August of 2020, we migrated from a popular ticketing system to Gorgias, which is highly integrated with the Shopify ecosystem. Creating a partnership where the platform takes the brand's dreams into their product roadmap.Creating a human touch experience for customers.Helping her teams become as efficient and as productive as possible."What matters for us isn't only the customer experience, but also the agent experience, our relationship as partners, and Gorgias responds to all of that." Alexandria Collis, Director of Operationsįor Alex, her ideal solution for Princess Polly has to meet the following criteria:
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