![]() ![]() Once the order comes back to our warehouse we will inspect all items returned for damages. To process a return with our customer service department you can contact us at 87 or 71 you can also send us a message. Customer is liable to arrange their own shipping on a return and to make sure to provide us with the tracking number so that once the order is received by our warehouse we can go ahead and process you a refund. If a customer ships an item back with no return authorization number we will not be responsible for a returned order. All returns must be processed through our customer service department. In order to request a return a customer will need to contact our customer service department ahead of time and we will email you a return authorization form prior to shipping an item back to us. A customer will be responsible to pay for shipping both ways on a return. Once any item is assembled it can not be returned, all items must be repacked in its original packaging and must be undamaged in order for the return to be accepted. Some items like mattresses, bedding and linen can not be "returned". Shipping & Returns:Īll orders must be returned within 7 days from the time it is received. ![]() Once the order is in our warehouse or if the order is shipped out of the distribution center the customer will be charged a 20% restocking fee and will be responsible for all shipping costs. By law, tax exemption does not apply to orders placed and/or fulfilled in the state of TX where our HQ is located.įor any questions about delivery services, please call us at (832) 900-3800No Cancellations On Special Orders. All orders must be cancelled with 48 hours of the time the order is placed in order to receive a full refund. Monetary compensation of any amount will never be an option if insurance or freight liability or repair is a possible remedy of any level or kind. In certain cases, Luna Furniture, at its whole discretion, may choose to arrange a repair service when/where possible and/or applicable. In case of loss or damage of shipments en route, after the shipment leaves our warehouse, it is the buyer’s responsibility to file a claim against the freight company. Likewise, we make every effort by meticulous palletizing and/or thorough packaging to prevent partial loss or damage of merchandise. We inspect and ship all merchandise in factory manufactured condition unless stated or requested otherwise. Luna Furniture reserves the right to cancel any orders or delay the shipments for reasons including but not limited to manufacturer, carrier, stock, and/or cost-related issues on out-of-state orders without prior notice. Please attach photos of the damaged product to the email and keep the original packaging of the damaged merchandise as it is required for replacement. Therefore, please inspect the merchandise for damages or missing parts as soon as you receive your product(s). ![]() After 24 hours of delivery, no claims will be allowed. ![]() Please also note that changes in inventory or delivery capacity, as well as unforeseen circumstances beyond our control, may delay the delivery of your order.ĭamaged products and missing pieces must be reported within 24 hours of delivery. The delivery date may vary depending on the availability of the products from vendor companies, destination, weather conditions, shipping volumes, and force majeure. Queen / 3-Piece (Bed, Nightstand, and Chest)īling Game Metallic Platinum Panel Bedroom Setīling Game Metallic Platinum Upholstered Vanity Stoolīelmont 3-Piece Vanity Set Metallic Platinumīling Game 9-Drawer Vanity Desk Metallic Platinumīling Game Metallic Platinum 6-Drawer Chestīling Game Metallic Platinum 7-Drawer Dresserīling Game 2-Drawer Nightstand Metallic Platinumīling Game Queen Panel Bed Metallic Platinumīling Game Eastern King Panel Bed Metallic Platinumīling Game Upholstered Storage Queen Bed Metallic Platinum Bling Game Metallic Platinum Arched Mirrorīling Game Metallic Platinum Storage Platform Bedroom Set ![]()
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